kilter
Brisbane / working order
Start the fit check Start ↘

FOR AUSTRALIAN BUSINESSES THAT HAVE OUTGROWN THE WORKAROUND

We build the thing that fits.

Custom tools, CRMs, systems and websites. Cut to how you actually work, built fast, and yours to own.

  • Cheaperthan you expect.
  • Fasterthan you thought possible.
  • Fitslike a glove.
Show us what’s out of kilter See the work
KILTER STUDIO / FIT CHECK READY TO LISTEN
BRING THE WOBBLE TO CENTRE 1 OF 5
What’s making work harder than it should be?

Tell us about the thing your team has learned to live with. The spreadsheet, the copy-and-paste ritual, or the software dictating the process.

Nothing leaves this page until you choose Send to Kilter. No passwords, customer records or confidential data, please.

⌘ / CTRL + ENTER
What shape does the mess take?

Pick everything that feels familiar.

How often does it get in the way?

What does it cost the business?

If this ran properly, what would be different?

Describe the better working day. No software spec needed.

Why look at it now? OPTIONAL

You can send this anonymously. Without an email address, we can keep the brief but cannot reply.

Here’s the wobble, made useful.

Check the brief before you send it.

THE PROBLEM
THE WORKAROUND
THE DRAG
RUNNING SWEET

Nothing has been sent. When you send it, Kilter records the brief and any contact details in Temper to review your fit check and respond if you supplied an email. If another Then Again company is better placed to help, Kilter will ask before passing identifiable details across. We do not add you to marketing lists. See Privacy.

Prefer a blank page? Email us directly.

Scroll to see what fits

FIND THE WOBBLE

Stop bending your business to your software.

BILLING / SYNCBRIDGE PRO AUTO RENEWED

SyncBridge Pro: annual renewal

Auto renewed 22/07/2026. Thanks for being a customer since 2021.

PLAN Professional 47 features included
Features your team used this year
3
Licensed seats
12
Active this month
4
LAST YEAR $8,400 $11,280 +34%

Reason: continued investment in the platform.

Cancel anytime.* *90 days written notice, clause 14.

SUBSCRIPTION / RENEWED ELEVEN OF THESE. NONE OF THEM RIGHT.
QUOTE / ENTERPRISE BUILD PHASE 1 OF 4

Statement of Work: Discovery & Alignment

Prepared for: You. Prepared by: a firm with a very nice office.

  • Stakeholder alignment workshops (×6)
  • Requirements synthesis deck
  • Solution architecture readout
  • Executive steering committee (fortnightly)
  • Change requestsbilled separately
Phase 1 · 14 weeks $340,000 ex GST

Estimated go-live: Q3 next year, subject to scope confirmation.

Software is not included in this phase.

DISCOVERY / IN PROGRESS FOURTEEN WEEKS TO TELL YOU WHAT YOU ALREADY KNOW.
CALENDAR / DISCOVERY PHASE DAY 3 OF 12

RECURRING / EVERY WEEKDAY

Discovery Phase: Alignment Workshop

9:00 am to 5:00 pmLevel 14 boardroom + Miro board (link)

Required
9
Optional
4

AgendaAlign on the alignment. Bring your printouts.

✓ Accepted (7) ? Tentative (1) The one person who actually knows how it works: Declined
WORKSHOP / RECURRING PROGRESS, APPARENTLY.
#operations 12 MEMBERS
  • Dave

    has anyone got the latest tracker? the one in the drive is “Master Tracker FINAL v6”

  • Priya

    no that’s old, use “Master Tracker FINAL v6 (USE THIS ONE)”

  • Dave

    that one won’t open

  • Priya

    try “Copy of Master Tracker FINAL v6 (USE THIS ONE), Dave’s edits”

  • Melissa

    I’ve got a newer one on my desktop, I’ll email it to everyone

  • Dave

    👍

VERSION CONTROL / ACTIVE THIS IS THE SYSTEM.
HELP CENTRE / TICKET #48291 ESCALATED TO TIER 2

SUPPORT REQUEST

Customers not syncing

OPEN, SORT OF
Your position in queue 34

Thanks for reaching out. A member of our Customer Success team will respond within 5 business days.

In the meantime, have you checked our Help Centre? 237 articles

Please rate your experience below. ☆☆☆☆☆

SUPPORT / PAID KILTER ANSWERS ITS OWN EMAILS.
BASE / USAGE LIMIT AUTOMATIONS PAUSED

PLAN LIMIT REACHED

You’ve reached the 50,000 record limit on your base.

  • Your automations have been paused.
  • Three team members are locked out until usage drops.

Upgrade to Enterprise to continue.

From $2,000/month, billed annually.
NO-CODE / OUT OF ROAD THE WORKAROUND FOR THE WORKAROUND.
MESSAGES / CO-DIRECTORS TODAY 8:07 AM

Priya

Co-director

Today 8:07 am

  1. Sam: Have you got the margin number for the board?
  2. Priya: Three of them.
  3. Sam: Promising.
  4. Priya: Xero says 18%. Shopify says 24%. The warehouse sheet says we sold nine units we never had.
  5. Sam: Which one is true?
  6. Priya: I’m manually matching the refunds now.
  7. Sam: Can we stop running the company through screenshots?
  8. Priya: That is currently the most integrated part.
BOARD REPORT / 8:30 AM TRUSTED FIGURE / CALCULATING.
ADMIN / ACCESS REGISTER OWNER UNAVAILABLE
Slack

# it-help

12 members
IT help and access requestsAsk here before opening a ticket

  1. Nadia Allen

    Does anyone have admin access to payroll? It sent the MFA code to Jess again.

  2. Marcus Reed

    Jess left in February.

    😬 3

  3. Nadia Allen

    I know. The owner is still her personal email.

  4. Leon Tan

    I can ask the vendor to transfer it. They need confirmation from the current owner.

  5. Marcus Reed

    The current owner is Jess.

  6. Leon Tan

    Correct.

  7. Nadia Allen

    Can someone call her? Payroll closes at 4.

ACCESS / BUSINESS CRITICAL THE ORG CHART IS AN OLD MOBILE NUMBER.
FINANCE / REIMBURSEMENTS MONTH END + 4 DAYS
Microsoft Teams

Finance Ops

Chat
Month-end reconciliation5 participants

  1. Tahlia Chen

    Does anyone recognise CLOUD MARKETPLACE for $1,208.19?

  2. Dave Miller

    Might be mine. What date?

  3. Tahlia Chen

    Yesterday. It says annual renewal.

  4. Dave Miller

    Ah. The trial we cancelled.

    👍 1

  5. Tahlia Chen

    Can you send the tax invoice today?

  6. Dave Miller

    I never got one. I can send a screenshot of the card alert.

    ▧
    IMG_8842.PNGPreview unavailable
    418 KB

  7. Tahlia Chen

    We need an invoice, Dave.

EXPENSES / RECONCILING THE RECEIPT IS IN SOMEONE’S CAMERA ROLL.
PROCUREMENT / PO-1847 AWAITING APPROVAL
Microsoft Teams

Warehouse Operations

8 members
PO-1847 · Replacement scannerRequested 12 days ago

  1. Mia Brooks

    Scanner has fully died now. PO still says waiting on Andre.

  2. Katrina Singh

    Andre is away until Monday. Did the workflow escalate?

  3. Approval Bot

    PO-1847 escalated to Andre HoltToday at 9:15 AM

  4. Mia Brooks

    It escalated to the same person.

  5. Evan Cole

    Finance can bypass it if the request owner recalls and resubmits.

  6. Mia Brooks

    Who is the request owner?

  7. Evan Cole

    Andre.

    😐 4
APPROVAL / STEP 5 OF 5 THE WORKFLOW HAS ENTERED THE WORKFLOW.
PEOPLE / NEW STARTER DAY 4
Slack · Direct message

Chris Rowe

Active
Chris RoweHead of Customer Operations

  1. Maya Khan

    Hi, sorry, I still can’t log in to email.

  2. Chris Rowe

    No stress. IT says the licence should land tomorrow.

  3. Maya Khan

    The CRM needs my email before I can do the training.

  4. Chris Rowe

    Can you use Jamie’s login for today?

  5. Maya Khan

    It’s asking for a code from Jamie’s phone.

  6. Chris Rowe

    Jamie’s on leave. I’ll send screenshots of the CRM instead.

  7. Maya Khan

    Okay. Where will you send them?

  8. Chris Rowe

    Your email. Sorry.

    😅 1
ONBOARDING / IN PROGRESS WELCOME TO THE TEAM. PLEASE BORROW A LOGIN.
MEETING / ACTION REGISTER WEEK 11
Microsoft Teams · Meeting chat

Monday Operations WIP

Recording
Meeting started 9:00 AM11 participants

  1. Priya Shah

    Before we finish, who is taking the stock sync action?

  2. Jon Bell

    Wasn’t that Dave from last week?

  3. Dave Miller

    I thought IT owned it.

  4. Leon Tan

    We asked the vendor. Waiting on logs from Ops.

  5. Priya Shah

    Can someone put that in the action tracker?

  6. Jon Bell

    Which tracker?

  7. Priya Shah

    The new one.

  8. Dave Miller

    Link says I don’t have access.

  9. Microsoft Teams

    The meeting has ended9:56 AM
ACTIONS / CARRIED FORWARD SAME MEETING NEXT WEEK. SAME ACTIONS.
FULFILMENT / STOCK ON HAND SYNC 03:17 FAILED
Slack

# warehouse

24 members
Dispatch, stock and fulfilmentExternal partners cannot see this channel

  1. Leah Park

    Black large just sold again. There’s one box on the shelf.

    IMG
    IMG_4382.jpegOne very lonely box
    1.8 MB

  2. Tom Osei

    Shopify says 14 available.

  3. Sam Wu

    WMS says minus six.

  4. Leah Park

    So can I pack this order or not?

  5. Tom Osei

    Which order?

  6. Leah Park

    There are three.

    👀 5

  7. Tom Osei

    Pause the product. Who has Shopify admin?

  8. Sam Wu

    Jess.

STOCK / RECONCILING THREE NUMBERS. ONE BOX ON THE SHELF.
RISK / POLICY ATTESTATION AUDIT FRIDAY
Outlook

Re: ACTION REQUIRED: annual declaration

Inbox

  1. Ben Hooper

    Attached. I sent this last week as well.

    PDF
    Declaration_signed.pdf1 page
    284 KB

  2. Rachel Moss

    Thanks Ben. Page 2 is missing and this is version 7.1.

  3. Ben Hooper

    The form only has one page. The link in your email opens 7.1.

  4. Rachel Moss

    Please clear your cache and download 7.2 from the same link.

  5. Ben Hooper

    Done. It still says 7.1.

  6. Rachel Moss

    I’ve attached the current one directly.

    PDF
    Policy_v7.2_FINAL2.pdfOutlook blocked access to this attachment
    !

  7. Ben Hooper

    It says the attachment is blocked.

COMPLIANCE / EVIDENCE PENDING SIGNED, SCANNED, SAVED SOMEWHERE.
HIRING / FINAL INTERVIEW RESCHEDULED × 4
Outlook

Re: Final interview timing

19 messages

  1. Alicia Grant

    Confirming the final interview for Thursday at 10:00 AM.

  2. Renee King

    Works for me.

  3. Joel Ford

    I can’t do Thursday at 10.

  4. Alicia Grant

    Alex can only do mornings. Is Monday at 9 possible?

  5. Joel Ford

    My calendar is blocked but that is probably a placeholder.

  6. Alex Romero

    Hi Alicia, just checking which of the three calendar invites is current?

  7. Alicia Grant

    Thanks again for your flexibility, Alex. Please hold all three for now.

INTERVIEW / TENTATIVE GREAT CANDIDATE. NINETEEN EMAILS.
SPREADSHEET / CUSTOMER IMPORT EXPORT (12).CSV
Slack

# data-migration

7 members
Customer platform migrationLaunch tomorrow

  1. Noah Ward

    Import rejected 312 rows. Are we using export v12 or v12 final?

  2. Mel Lewis

    Which file did you download?

  3. Noah Ward

    customer_export (12).csv

    CSV
    customer_export (12).csv2,418 rows
    688 KB

  4. Mel Lewis

    That one uses Customer No. The import expects customer_id.

  5. Noah Ward

    The mapping doc says accountID.

  6. Mel Lewis

    That doc is old. Copy column H from the old export.

  7. Noah Ward

    What do I do with the blanks?

  8. Mel Lewis

    Ask Priya.

  9. Slack

    Priya is away until MondayLocal time 1:30 AM
IMPORT / MANUAL THE INTEGRATION IS CALLED COPY AND PASTE.
PEOPLE / LEAVE CALENDAR COVERAGE REQUIRED
Microsoft Teams

Customer Operations

Posts
School holidays · Week 2 coverage4 replies

  1. Aaron Cole

    Morning. Who is covering support next week?

  2. Priya Shah

    Not me. My leave was approved in May.

    PNG
    leave-approved.pngStatus: Approved
    92 KB

  3. Dave Miller

    I’m off Wednesday to Friday.

  4. Melissa Hart

    I’m off Monday and Tuesday.

  5. Chris Rowe

    I’m at the offsite all week.

  6. Aaron Cole

    The coverage spreadsheet says Priya.

  7. Priya Shah

    I’m in New Zealand.

    ✈️ 2

  8. Dave Miller

    Looks like you’re covering, Aaron.

  9. Aaron Cole

    I don’t work Fridays.

LEAVE / APPROVED EVERYONE IS APPROVED. NOBODY IS COVERING.

CUT TO HOW YOU ACTUALLY WORK

IN THE WILD

Proof,
in the work.

Careful, fitted delivery. Here’s what that looks like.

Newcastle and District Nursing Service website homepage

NDNS

Care, made clear.

A calm public website that turns a complex care offering into clear services, programs and enquiry paths.

  • Structured service content
  • Real enquiry delivery
  • 58 permanent redirects for known legacy URLs
Read the case file Visit live site

ON THE BENCH

One sharp thing. Built to run sweet.

Pick the bit that’s fighting you.

KILTER STUDIO WORKFLOWS / READY

Replace duplicate entry and spreadsheet glue with one workflow your team actually opens.

HONESTLY

Sometimes the right answer is
“just use the SaaS”.

We’ll tell you when.

Use it when the process is standard. Build it when the workaround is the business.

Call it straight.

If the tool fits without bending the work, use it.

CLEAN HANDOVER

Serious engineering, without the serious overhead.

TEAM A small senior team on the tools directly. Everyone here has already made the expensive mistakes on someone else’s clock. DIRECT

OWNERSHIP You own the code, cleanly handed over. No lock-in, no licence you keep renting, no hostage situation. YOURS

GROUP A Then Again company, with a documented, security-aligned delivery process behind every build. CONNECTED

RUNNING SWEET

kilter

What’s out
of kilter?

Send us the workaround, the subscription pile or the thing your team has stopped complaining about. We’ll tell you whether it needs software at all.